After our recent article about the Rise of Page Plus, we heard from Page Plus users who have not been so happy with their service. We already knew about the inability to reach Customer Service in a timely matter, but the mysterious loss of minutes and service and the failing of their number porting abilities are a new twist. Let me share what we know about Page Plus.
First, we became a "dealer" to see what the inner workings were about, and we found competent, hard-working people. They admit, though, they are growing faster that they can really handle. Among other concerns, they're having trouble keeping enough phones in stock and have cancelled some marketing programs until they can catch up. However, in our opinion, the improvements they have made in their plans and fees, have only made their problems worse. It chokes me up to say this, but they shouldn't lower their prices until they're ready to handle more customers. However, if I were sitting in the Page Plus office and a better deal became available, why would I want to hold the business back? It's a tough decision.
It's really easy to become a Page Plus dealer, and while that may put some unqualified people into their marketing stream, these dealers have actually been a lot more helpful and accessible than Page Plus itself. Last year I switched over a family member to Page Plus and he has been a very happy user, except for the idiosyncrasies of prepaid. I wanted to switch over my wife, but she didn't want to be limited to Page Plus's fewer choices of phone models.
More than one reader uses their cellular phone for business exclusively, and probably shouldn't depend on Page Plus, or any wireless reseller. There's no one to complain to when there are problems beyond your own handset. Mobile professionals need someone to go to bat for them, and Page Plus currently can't do that. But we still feel Page Plus is a great choice for less critical uses and as a 2nd or 3rd phone in the family. This is why we said we were considering bringing Page Plus to the top of our recommendations. Not yet. We actually dropped their Rating on our PayAsYouGo pages.
For the time being, Page Plus isn't quite our Top choice. I'd also like to address how Net10, TracFone and Straight Talk compare, later. Just let the buyer beware.