A few days ago we supported the notion that choosing a smaller phone was still a worthy pursuit. Today, we are convinced that the smaller carriers have even more advantages. Most people are surprised to find the broad phone selection and competitive pricing available from the smaller carriers, some serving less than a single state. It is so refreshing to talk to these companies on the phone because the person at the other end of the line usually gives you far more attention than those working in far-away call centers.
When you call the major carriers, you could be talking to someone thousands of miles away. With the small guys, you could easily be talking to a neighbor. Oh yes, a few of these smaller carriers also contract out their services, but when their service area is so limited, you are far more valuable to them than you are to the big companies.
Our closest example is Viaero Wireless. Companies like these are so involved with the local market, you're shooting yourself in the foot by not using them as your main carrier. Just down the road in Texas, there is a handful of local carriers that are more than willing and able to compete for your business. One of our favorites there, Cellular One of Texoma, has the right mix of plans, phones and customer service that makes those of us in larger cities envy what you can get down along the Red River.
Go ahead and use a GoPhone for your glove box phone, but we're still beating the drum for the smaller carriers. Include them among your choices, if you're lucky enough to have one. Some of us can only dream of a world with better carriers.