For many ex-Alltel customers the day of reckoning is here. The transition from Alltel to Verizon ownership was nearly painless, but AT&T needed to push their newest customers through several technological hoops. They sent a new GSM to every Alltel customer which would theoretically become their new phone the day of the switchover, hoping to provide continuous service. The carrier sent Text Messages as the deadline neared. There have been hiccups.
Much like the contentious switch by Element Wireless, some of the new AT&T phones just don't work. Some problems are technical, some are cockpit error. AT&T was able to transition customers in groups to prevent long lines of irate users. Extra staff were available at nearby AT&T stores. Indeed, the lines are long, but the waits are short. In some cases, customers are thrilled to join the AT&T family and don't mind the wait. Others are frustrated to the point that they will need to find another network.
Overall, it seems that AT&T is fairly well prepared for this massive changeover that is occurring mainly in rural parts of the US. These may the the kind of customers who may become very loyal to a carrier who handles their problems properly, and it seems for the most part, AT&T is doing just that. If the reports are accurate, we'll actually tip our hat to AT&T for a job well done.