I have been a Viaero customer for about 2 years now in the south eastern part of colorado. service was fine at first, but since about the middle of 2012 we have seen alot more dropped calls and internet on phone is as slow as dial-up. there are rumors that there is a lawsuit between them and AT&T that happened around that time. phone customer service is a joke. most the time they tell you to remove battery and sim and wait 30 sec so phone can reset. that never helps. i have been disappointed that there cell service has decreased from a radius of 12 to 15 down to 6 to 8 miles from there towers. this leaves a lot of there rural customers in a bind. we are unable to chose another carrier because we would be roaming of viaero's towers and other carriers will cancel your contract within 6 months and we have to pay the early termination fees.So I contacted Viaero Wireless, a cellular carrier serving Colorado, Kansas, Nebraska and surrounding states, and the President of the company, Frank DiRico called me back. Frank is a stand up guy and takes pride in their attempts at technical excellence. He stated that the southeast Colorado part of his network is getting very busy. So busy that they further subdivided their cells into more quadrants which could have adjusted the signal away from customers like the one above. He offered to send a tech down to that person's home if only they shared their location.
In place of that, Mr. DiRico suggested that if a customer does not get a satisfactory solution, "They should ask to have their call 'escalated' to the technical department." Frank noted that the southeast Colorado area is so busy he already has plans to add 2 more cell sites in the area. He states he can't add them fast enough, especially during the winter, but they do construct 1 or 2 new sites a week. Viareo installs their own sites and does not contract that work out.
This is why Viaero has earns a "10" in the Mountain Wireless Ratings. Why can't they all respond this well?