Monday, July 10, 2017

Xfinity Finally Responds

Yesterday we tried to raise some dust by claiming that Xfinity Mobile does not give you Free data access when using their own Xfinity Wi-Fi network.  Our objective wasn't to condemn Xfinity Mobile, it was to expose how poorly the Terms of Service are written and how unprepared they are to respond to new customers.  Today, 3 days after our first inquiry, we received a response that all data access is indeed Free on Xfinity Wi-Fi, and all Talk and Text (in the US) is indeed unlimited.

There are a few weak spots in the Xfinity product such as not being able to bring your own phone (common among "Wi-Fi first" carriers), and the lack of "Wi-Fi Calling".  That means that when using your Xfinity phone outside the US you can only make calls through the local foreign roaming network, not broadband and not Wi-Fi.  The real possibilites remain to be seen in the hands of actual users.


To Xfinity's benefit, the response to their new mobile product has been heavy and that means people like what they see, possibly with some value given to the fact that you must belong to the Xfinity "Club" before you can sign up for Xfinity Mobile.  Also, we have found there are some "public" Xfinity Wi-Fi hotspots which make their own network somewhat more available, but a trip to the park usually puts you back on the Verizon Cellular network.  Comcast gets credit for trying something new and we'll watch how this shakes out.


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