Wednesday, November 23, 2011

Viaero Invades Kansas

With the grand opening of the new Viaero Wireless store in Hays, Kansas, we anxiously await their takeover of the Kansas rural wireless market. Viaero is doing what every small wireless carrier should be doing. They offer competitive price plans, good customer support and a top-notch network. They dominate rural Nebraska and also give the major carriers a run for their money in eastern Colorado.

Now Viaero is taking over rural Kansas and is also working their way into new territory in central Colorado. I give credit to AT&T and Verizon for maintaining a few sites in these rural areas, but this is Viaero's bread and butter...they focus on the needs of the rural customer. If you're near their coverage, you can even petition Viaero for a cell site in your town.

This carrier has overcome a number of challenges including backhaul bottlenecks by completely bypassing the local wireline companies. This has actually made Viaero's network more reliable than others, especially during bad weather. This also makes them a good option for replacing your wired home phone for both voice calls and Internet access.

Viaero's expansion into rural Kansas may step on the toes of a few other small wireless operators in the area and we hope they will all play nice for their mutual benefit. FCC license records show that South Dakota could be Viaero's next beachhead, but we're hoping they have even bigger plans.

This is a network run by technical guys instead of salesmen, so their innovations truly result in a better product instead of fancier window dressing. We can't be sure if there is a direct correlation, but AT&T has a significant number of applications with the FCC to upgrade cell sites in Viaero's Colorado and Kansas markets. What a coincidence!

9 comments:

Anonymous said...

You can check their Facebook page or Howardforums to see just how happy their customers are.

Anonymous said...

So I left the comment before to say that people should check out Viaero's Facebook page and Howardforums to see what their customers really think of them, and I see that hasn't been approved after several days. You don't want the new customers to be informed on the service before it arrives? How much did you get paid to write this article?

Bill Andrews said...

Anonymous Poster, I don't know what you mean by "approved", all posts appear automatically and if they don't, it's a problem with your post or Blogger, not anything we might do.
I cannot read any comments on Facebook because of my account settings. Can you paraphrase what is being said? Hofo has dozens of Groups, where do you find Viaero? Are they positive or negative?
If I could get paid for postings I would, but no one offered.

Anonymous said...

Must have been Blogger then. It showed my post as successful, text was on the left side, it looked like it was posted, as I can read yours now over there while typing this, and it said 1 comment instead of 0.

You can log out of your Facebook account to view the page, you don't need an account. They deleted a bunch, but have been leaving them lately.
http://www.facebook.com/viaero?sk=wall&filter=1

Customers start responding a few pages in....
http://www.howardforums.com/showthread.php/1486543-Viaero-Wireless-Colo-Neb

I'll let anyone that reads them decide whether it's good or bad. I will say I -used- to know several people that had their service.

Anonymous said...

I have been a viaero customer for a little over a year now and let me tell you!!! Their customer service is the worst! If you post questions/comments on their facebook wall and they don't like it they remove it and you from the group! They use to tell the ones,including myself, we need to contact tech support. Well once you'd call tech support they would say... Text yourself, call your voicemail, or take out your sim card and battery and restart your phone completely! Now today I have been switching towers/services between at&t and viaero. Makes my phone slow and do crazy thing. There are a lot of people here in the Southeast Cornor of CO that dislike viaero and how they handle their issues! If I weren't on a contract with viaero and blackberry service I would switch. Plus they have false advertisement. They are saying 4g is coming soon but they've been saying that. So time will tell.

Ian said...

As for "4G" had a chance to talk wth a Viaero tech awhile back and they are indeed working on it. HSPA+ though, not LTE.

Having roamed on Viaero before, it seems like their network is good enough in SE CO...

Anonymous said...

Ian, that is what the techs say, and I am sure they are working with it. But the techs around here were saying 3G was coming for the last several years. Then 4G was coming soon at the beginning of last year. Ask them about it on the Facebook page, they don't answer, or delete the comment.

Where I live, there is an issue with calls dropping often, and texts not going through. Calls are clear and sometimes work, but they drop. Also, a lot of the time the internet doesn't work usably, download speed is often close to dialup, if it works, page timeouts, etc. This is over a few different towers, and several different setups, on phones and on their residential service, close to and farther away from the tower. These issues have been going on for years. I went from many people I know having the service, to 1 person. I have only been around the internet for any amount of time, spent a great deal of time with it on a few setups, I would not pay for that service in it's current state. Dialup on a good connection or satellite are better options.

Anonymous said...

I have been a Viaero customer for about 2 years now in the south eastern part of colorado. service was fine at first, but since about the middle of 2012 we have seen alot more dropped calls and internet on phone is as slow as dial-up. there are rumors that there is a lawsuit between them and at&t that happened around that time. phone customer service is a joke. most the time they tell you to remove battery and sim and wait 30 sec so phone can reset. that never helps. i have been disappointed that there cell service has decreased from a radius of 12 to 15 down to 6 to 8 miles from there towers. this leaves a lot of there rural customers in a bind. we are unable to chose another carrier because we would be roaming of viaero's towers and other carriers will cancel your contract within 6 months and we have to pay the early termination fees

Bill Andrews said...

Thanks for responding to a post from over a year ago. If you email us directly we will forward your situation to the head of the technical operations. AT&T depends heavily on Viaero so any legal action they might threaten would be counterproductive.