Wednesday, September 16, 2009

T-Mobile Gives In

For those who didn't follow the thread about T-Mobile and charging for a paper bill, they changed their mind about adding the $1.50 fee after a rather loud consumer response in opposition, and a threat from the New York state Attorney General. This is the right move on T-Mobile's part, but many customers, both current and potential, may not forget this anti-consumer move.

One of the biggest objections was the universal belief that there would be absolutely no amount of saved paper. If anything, it would create even more waste when customers are forced to print their own bills. T-Mobile can make many other moves: offer a discount for online bills, semi-monthly billing, or just plain raise prices, to save money and maybe trees, without raising the ire of otherwise loyal fans. Oh, and guys, maybe wait until the economy gets better before adding even a penny of additional charges...OK?

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